Request deletion of your data

1. If you are an Instagram customer

Use this path if you commented on or messaged a business that uses Closevine.

1. Contact the business you interacted with and ask it to delete your Closevine conversation data. Its authorised workspace administrator can use the Inbox privacy controls to export or redact your record.
2. If you cannot reach the business, email privacy@leveromate.me.
3. Use the subject “Closevine data deletion request”.
4. Include your Instagram username, the business Instagram username you contacted, and an approximate date of the comment or DM.
5. Do not include your password, OTP, access token, payment-card number, or a copy of unrelated private conversations.

2. If you are a Closevine workspace user

Use this path to request deletion of your user account or an entire workspace.

1. Email privacy@leveromate.me from the email address used to sign into Closevine.
2. State whether you want to delete your user membership, your user account, a connected Instagram account's stored data, or an entire workspace.
3. Include the workspace name and connected Instagram username. Do not send the workspace's Meta or model-provider keys.
4. An organisation-owner request is required before deleting a whole workspace. We may ask for additional proof of authority.

3. Disconnecting Instagram

A workspace administrator may disconnect its Instagram professional account through Closevine's integration controls or request help from support@leveromate.me. Disconnection stops future authorised API access and outbound automation for that connection.

Removing Closevine in Meta or Instagram is also recommended when you want to revoke the platform permission. Revoking access does not by itself prove that previously stored Closevine records have been deleted, so submit a deletion request as well.

4. How we verify a request

We verify requests to prevent one person from deleting another person's or another business's data. Verification may use the Closevine sign-in email, organisation-owner approval, the relevant Instagram account, or other limited evidence appropriate to the request.

If we cannot safely identify the relevant record, we will explain what additional non-sensitive information is needed. We will not ask for an Instagram password or OTP.

5. What deletion does

The exact operation depends on the request and legal obligations. For an Instagram customer redaction, Closevine is designed to:

• remove the customer's platform identity link;
• delete structured customer fields and tags;
• delete rolling conversation summaries;
• redact message content and source-comment handoff text;
• redact internal notes and action payload/result details;
• redact customer dimensions in conversion evidence and protected model debugging output; and
• replace the customer profile with a pseudonymous deleted record so the system can preserve referential and audit integrity.

An entire workspace deletion may also remove organisation configuration, business knowledge, connected-account credentials, provider credentials, actions, documents, and member access, subject to confirmation and lawful retention.

6. Records we may retain

We may retain limited pseudonymised or aggregated records when needed for fraud and duplicate-send prevention, financial reporting, legal obligations, dispute handling, security evidence, or platform compliance. These retained records should not contain active customer conversation content unless retention is legally required.

Protected backup copies are isolated from ordinary product use and age out under the applicable backup schedule. If a backup is restored for disaster recovery, deletion records must be reapplied before normal processing resumes.

7. Timing and confirmation

We will acknowledge, verify, and complete a valid request within the period required by applicable law. Complex requests, legal holds, or requests involving multiple systems may require additional time; if so, we will provide an update where required.

After completion, we will send confirmation to the verified contact. A request may receive a non-secret reference number for follow-up.

8. Other providers

A Closevine deletion request covers data controlled by or processed for Closevine. It does not automatically delete data held independently by Instagram, Meta, an AI provider, a CRM, a payment provider, or another integration. Contact those providers or the connected business for their separate records.

9. Send a request

Email: privacy@leveromate.me

For general technical support that is not a privacy request, contact support@leveromate.me.